Refund Policy

1. Summary

Except for the limited exceptions expressly stated below or where required by applicable law, all AdMapix subscription fees, renewal charges, credit pack purchases, and other digital-service payments are final and non-refundable once payment succeeds and the purchased access, entitlement, or credits are made available to the account.

2. Subscriptions and renewals

First subscriptions, monthly and annual subscriptions, and automatic renewals are non-refundable after payment succeeds and the paid entitlement is made available. This applies even if you do not use the Service, use only part of the billing period, forget to cancel, select the wrong plan or billing interval, or change your mind. AdMapix provides Free credits so that users can evaluate the Service before purchasing.

Cancellation prevents future renewal charges and takes effect at the end of the current billing period. It does not reverse an already completed charge. We do not provide pro-rata refunds, credits, or cash compensation for unused subscription time.

3. Credit packs

Credit pack purchases are final and non-refundable, including when none or only part of the credits have been used. Unused or expired credits have no cash value and are not refundable or transferable. Free, promotional, bonus, or replacement credits cannot be redeemed for cash or refunded.

4. Limited refund exceptions

We will consider a refund only when: (a) the same order was charged more than once, (b) an AdMapix billing error caused an incorrect amount or plan to be charged, (c) payment succeeded but the purchased entitlement or credits were not delivered and AdMapix cannot restore them within a reasonable time, (d) an unauthorized charge caused by a verified account takeover qualifies under Section 5, or (e) applicable law requires a refund.

Refunds are not available for dissatisfaction with features, data, reports, generated content, or results; failure to use the Service; accidental purchase or selection of the wrong plan; failure to cancel before renewal; device, network, browser, or third-party service issues; exchange-rate differences or fees charged by a bank or payment provider; or suspension or termination resulting from fraud, abuse, account sharing, or a violation of our Terms.

5. Unauthorized charges and account takeover

Report a suspected unauthorized charge within 7 days after discovery and no later than 60 days after the charge. You must cooperate with our investigation and may be required to provide proof of identity, control of the account and payment method, and relevant payment or security records. We may suspend the account and reset credentials while investigating.

Our voluntary account-takeover protection does not cover charges made by authorized users, family members, employees, team members, or anyone with whom credentials or verification codes were shared; a payment method previously authorized by the account owner without evidence of an actual account compromise; or a charge already reimbursed by a bank, card issuer, Alipay, Stripe, or another provider. These exclusions do not limit rights that cannot be excluded under applicable law.

If a chargeback, payment dispute, or reimbursement investigation is already open, we will not issue a separate merchant refund while that process is pending. This prevents duplicate reimbursement. We may instead provide information to the relevant payment provider and follow its final resolution.

6. How to submit an eligible request

Email support@admapix.com from the address registered on your account. Requests involving a duplicate charge, billing error, or failed delivery must be submitted within 48 hours after the charge. Include: (a) your username, (b) the Stripe invoice, receipt, or transaction identifier, (c) the charge date, currency, and amount, (d) a description of the claimed exception, and (e) supporting evidence. The 48-hour limit does not apply where applicable law requires a longer period.

Submitting a request does not guarantee a refund. We may inspect account activity, entitlement delivery, credit usage, exports, downloads, reports, API calls, login and security records, and payment-provider records, and may request additional information before deciding eligibility.

7. Approved refunds

Approved refunds are issued only to the original payment method and revoke the corresponding subscription entitlement, unused credits, and other paid benefits. Processing and posting times are controlled by Stripe, Alipay, the card network, and the customer's financial institution. Bank fees, payment-provider fees, taxes, and exchange-rate differences are not reimbursed unless required by law.

If a refund fails or requires additional action from the customer or payment provider, completion is subject to the payment provider's process. AdMapix is not responsible for delays after a valid refund has been submitted to the original payment method.

8. Applicable law and policy changes

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded. Where a mandatory legal requirement conflicts with this policy, that requirement controls.

This version applies to charges completed on or after August 12, 2026. Charges completed before that date remain subject to the policy in effect when the charge was made.

The prior policy applicable to earlier charges is archived at /refund/archive/2026-04-21.

9. Contact

Refund inquiries: support@admapix.com.